Sovereign support, on the same clock as you
T18/Company / Support
Support · 24/7 · Sovereign NOC · Dubai

Sovereign support,
on the same clock as you.

T18 operates a 24/7 Network Operations Center from our Dubai R&D office, staffed in Arabic and English. In-country deployment and first-line hardware response is delivered by certified local partners across the wider GCC. Every T18 deployment has a named Dubai account engineer.

01 — Support Tiers

Three tiers.
All in-region.

Every T18 platform ships with T18 Standard support included. Advanced and Sovereign tiers add response-time guarantees, spare-parts logistics, and named engineering owners.

Tier 01 · STANDARD
Included · 3 years

T18 Standard

3-year hardware warranty included. Business-hours technical support in Arabic and English from Dubai. Firmware and software updates.

Tier 02 · ADVANCED
Add-on · per year

T18 Advanced

24/7 technical support. Target < 4h support response across major GCC markets. Proactive fleet health monitoring via T18 Rack Manager.

Tier 03 · SOVEREIGN
Enterprise · custom

T18 Sovereign

Named Dubai account engineer. Certified local partner in-market. Spare-parts caching at partner depots. Firmware audit trail delivered monthly.

02 — Contact Channels

How to reach us.

24/7 Dubai NOC
noc@t18.ae · +971 56 495 3332
Staffed in Arabic and English from our Dubai R&D office — the team that engineers your firmware.
Local Partner Field Response
In-country partners · KSA · QA · OM · KW · BH
Certified local partners handle on-ground deployment and first-line hardware response in your market, backed by T18 Dubai engineering.
Portal & RMA
portal.t18.ae
Case management, RMA, firmware manifests, and audit logs — single view for you and your local partner.
03 — Portal Access

portal.t18.ae

The T18 Support Portal is your single surface for cases, RMAs, firmware manifests, audit logs, and deployment documentation.

  • Cases & RMAOpen, track, and escalate cases; manage returns and spare-parts requests.
  • Firmware ManifestSigned firmware releases, per-serial manifests, and audit logs.
  • DocumentationDeployment guides, ops bibles, thermal envelopes, and derating curves per SKU.
  • Fleet HealthOptional Rack Manager integration for real-time fleet health and telemetry.
Open Portal →

Need to open a case now?

Emergency Escalation → Contact Support