Privacy Policy.

01Who we are

This privacy policy explains how SION Semiconductors FZCO (trading as T18) collects, uses, and protects personal information when you visit our website, engage with our sales and engineering teams, or receive support for T18 hardware and software.

SION Semiconductors FZCO is the data controller responsible for your information.

02Information we collect

We collect information you provide directly, information collected automatically when you use our website, and information from third parties in a limited set of cases.

Information you provide

• Contact details — name, email, phone, company, country — when you request a quote, book a design session, or contact support.
• Technical requirements you share with us for the purpose of preparing a bill of materials or design proposal.
• Correspondence, meeting notes, and support case history.

Information collected automatically

• Basic browser and device information (browser type, operating system, screen size).
• Pages viewed, actions taken, and referring URL.
• IP address (used only to derive coarse geographic region).

03How we use your information

We use your information to respond to your enquiries, prepare quotes and design proposals, deliver ordered hardware and software, provide ongoing support, meet regulatory obligations, and improve our website and products.

We do not sell your personal information, and we do not use it for automated decision-making that would produce legal or similarly significant effects on you.

04Legal basis for processing

Depending on the interaction, we process your information on the basis of your consent (for optional marketing communications), our legitimate interests (to respond to enquiries and operate our business), the performance of a contract (to deliver ordered goods and services), or a legal obligation (record retention).

05Sharing

We share personal information only with the parties needed to deliver what you have asked for, or with the parties we are legally required to share with:

• Our certified in-country partners in Saudi Arabia, Qatar, Oman, Kuwait, and Bahrain, when you are deploying in one of those markets and a local partner will be involved in delivery or support.
• Service providers who help us run our business (hosting, email, CRM), under contractual confidentiality and data-processing terms.
• Regulators, courts, or law enforcement where we are legally compelled to do so.

06International transfers

Your personal information is primarily processed inside the United Arab Emirates. Where we work with regional partners or service providers outside the UAE, we transfer only the minimum information required and rely on appropriate safeguards including contractual data-processing terms and, where applicable, the legal transfer mechanisms recognised under UAE data protection law.

07Retention

We keep personal information only as long as needed for the purpose for which it was collected, plus any period required for legitimate business, tax, or regulatory reasons. Sales and support records are typically retained for the life of the deployment plus a defined period thereafter.

08Security

We apply administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction. No system is perfectly secure; we continuously review our controls and encourage you to protect your account credentials.

09Your rights

Subject to applicable law, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion, object to certain processing, withdraw consent, and lodge a complaint with your regulator. To exercise any of these rights, contact us using the details below.

10Contact us

For any question about this policy or about how your information is handled, contact us at: