Dubai skyline · T18 HQ
T18/Company / Regional Presence
Dubai HQ · Certified partner network across the GCC

One engineering team.
Local hands where you need them.

T18 operates a single Dubai R&D and integration facility at Dtec, Dubai Silicon Oasis — the same team designs your platform, signs your firmware, and answers your NOC calls. Beyond the UAE, on-ground deployment and first-line hardware response is delivered through a network of certified local partners in-country.

01 — Headquarters

Where T18 is engineered.

Dubai skyline
T18 HQ · DXB
AE · Dubai · Global HQ

Dubai R&D · Integration · 24/7 NOC · Global HQ

Server Design Rack Integration Firmware Custody DCIM Engineering 24/7 NOC Commercial · GCC
Company SION Semiconductors FZCO Address 3025, Building A5, Dtec, DDP
Dubai Silicon Oasis, Dubai · UAE Phone +971 56 495 3332 Sales sales@t18.ae Engineering engineering@t18.ae Support noc@t18.ae · 24/7
02 — GCC Partner Network

Local presence,
backed by Dubai engineering.

Outside the UAE, T18 works with certified local partners across the five GCC markets — Saudi Arabia, Qatar, Oman, Kuwait, and Bahrain. Partners handle in-country logistics, deployment, commissioning, and first-line hardware response.

Every partner is trained against the T18 engineering standard, works with T18-signed firmware, and is backed by our Dubai R&D team for escalations. This model gives you a local point of contact in-country while preserving T18's single-vendor firmware manifest, one regional SLA, and unified design custody.

SA
Saudi Arabia
In-country partner for deployment, commissioning, and first-line response across Riyadh, Jeddah, and Dammam.
Partner-Served
QA
Qatar
Certified partner covering Doha and greater West Bay data-center corridor.
Partner-Served
OM
Oman
Local partner for Muscat and Duqm free-zone deployments.
Partner-Served
KW
Kuwait
Certified partner covering Kuwait City and industrial-zone facilities.
Partner-Served
BH
Bahrain
Regional partner covering Manama and Seef district.
Partner-Served
03 — How It Works

Two teams. One accountability.

The Dubai R&D team owns your platform end-to-end. Local partners are your hands on the ground. One vendor, one SLA, one point of accountability — with a local face wherever your rack lives.

01 — Dubai R&D

The engineering team

Server, rack, container, and DCIM platforms are designed, integrated, and firmware-signed in-house at Dtec. Every escalation lands here.

02 — Local Partner

Your local hands

Certified partners deliver in-country deployment, commissioning, spares logistics, and first-line hardware response. Named point of contact in-market.

03 — Shared Portal

One case system

Every ticket is visible to you, your local partner, and the Dubai NOC in the same portal — no phone tag between teams, no lost hand-offs.

04 — Commitments

What you get, whichever market you're in.

24/7
Dubai NOC
Arabic and English staffed from Dubai — same team as your engineering owner.
Local
Partner Field Response
On-ground deployment, spares, and first-line hardware response in-market.
1
Regional SLA
One agreement, one signed firmware manifest, one vendor accountable.
3yr
Standard Warranty
Every platform ships with 3-year warranty as standard, extendable to 5.

Deploying outside the UAE?

Request a Quote → Talk to Sales